Questions about your Home?
Where can I find the information on the interior finishes or warranties for my home?
Please refer to your Homeowners Manual for questions or concerns about your home including manufacturer warranties, contact information and more.
How do I schedule a service appointment?
If your concerns are not addressed after you have consulted your Homeowners Manual, please complete the Service Request Form and our customer service team will get back to you as soon as possible. You can also reach us at [email protected] for information.
During what hours can I schedule a service appointment?
Service appointments are scheduled Monday through Friday from 7:00am to 3:00pm (except holidays).
Who do I contact for an emergency?
Please review the Emergency Procedure in your Homeowners Manual. We have a few emergency situations and what actions should be taken prior to contacting the service department or supplier.
Will ML Emporio Personnel assist with maintenance?
Regular maintenance items are considered the responsibility of the homeowner, including items such as changing of light bulbs, damage caused by homeowners or normal wear and tear.
Who should I contact regarding building maintenance and operation?
Please contact your Property Manager with all concerns relating to the day-to-day operations of the building, including but not limited to garbage collection, extra key fobs, cleaning of windows, elevator operation and landscaping.
What’s my warranty coverage?
Please refer to the Warranty Information in your Homeowners Manual. We have provided a detailed breakdown of your 2-5-10 warranty.