Here’s Our Promise.

At ML Emporio, we pride ourselves on our commitment to customer care. Our Customer Care Team is dedicated to providing quality customer service and building lasting relationships is our goal. From pre-occupancy to well beyond your move in, our team is there to support you. We look forward to making your ownership experience as exciting and memorable as possible.

Before you move into your new ML Emporio home, you will have an opportunity to view the completed product. During your inspection, a customer care representative will walk you through your home to familiarize you with the finishes and operational systems such as gas, plumbing and electrical.

One day after your completion date, a customer care representative will meet you to hand over your keys, fobs, homeowners manual and warranties. Our manuals and warranties are designed to support you in the transition to your new home and answer as many questions as possible. If you require further assistance, we would be delighted to provide it.

From design through completion, to taking care of deficiencies and last minute concerns, we are always striving to do our best for the people we build for.

Questions about your Home?

  • Where can I find the information on the interior finishes or warranties for my home?

    Please refer to your Homeowners Manual for questions or concerns about your home including manufacturer warranties, contact information and more.

  • How do I schedule a service appointment?

    If your concerns are not addressed after you have consulted your Homeowners Manual, please complete the Service Request Form and our customer service team will get back to you as soon as possible. You can also reach us at service@mlemporio.ca for information.

  • During what hours can I schedule a service appointment?

    Service appointments are scheduled Monday through Friday from 7:00am to 3:00pm (except holidays).

  • Who do I contact for an emergency?

    Please review the Emergency Procedure in your Homeowners Manual. We have a few emergency situations and what actions should be taken prior to contacting the service department or supplier.

  • Will ML Emporio Personnel assist with maintenance?

    Regular maintenance items are considered the responsibility of the homeowner, including items such as changing of light bulbs, damage caused by homeowners or normal wear and tear.

  • Who should I contact regarding building maintenance and operation?

    Please contact your Property Manager with all concerns relating to the day-to-day operations of the building, including but not limited to garbage collection, extra key fobs, cleaning of windows, elevator operation and landscaping.

  • What’s my warranty coverage?

    Please refer to the Warranty Information in your Homeowners Manual. We have provided a detailed breakdown of your 2-5-10 warranty.

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